STUDENT ANNOUNCEMENTS



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http://students.coleinstitute.com

 

 

STUDENT  PROMOTIONS


10% discount

STUDENT REFERRAL DISCOUNT

Tell us the email addresses and names of people you have invited to enroll at Cole Institute of Language.  When they sign up for lessons, you will receive a 10% discount off your next payment.

 

10% discount

VALUED STUDENT DISCOUNT

Receive a 10% discount off your next payment of one-on-one lessons (individual tutoring) when you sign up for five or more additional lessons within 30 days of your last lesson.

Discount not applicable if:
* Student postpones any lessons beyond 30 days.
* Student does not establish a regular schedule.
* Student enrolls in small group lessons.

 

     

Effective April 1, 2011, our Bank Transfer fee increased to $19 per transaction. This only applies to students who make payment via Bank Transfer. Payments made by PayPal, Western Union, or U.S. Check/Money Order will not be affected.

You can help us improve the quality of our services.  Please take a brief survey (only nine questions).

 

NEWS AND ANNOUNCEMENTS

Our hourly rate has increased to $17/hour for individually tutored students. Students who enrolled prior to December 2011 will continue to receive the old 2011 rate, including all discounts, in 2012. If a student does not take additional classes within 30 days of his or her last lesson, then the new $17 hourly rate will apply upon re-enrollment. All new students, including referrals, will fall under the new rates.

Students are reminded that recorded sessions are available for two weeks after the class session, after which time, these lessons will be deleted to allow more room on the server. Click on your "Recorded Sessions" and select "PLAY" to watch, or "DOWNLOAD" to permanently save the file to your computer for later viewing.

RESCHEDULING A LESSON


Students taking small group lessons: Remember that you may not reschedule your classes. Instead, the class will be recorded, and you may review the information at a later date. An exception will be made only if all students in the lesson and the teacher agree to the rescheduled date.

 

Students taking one-on-one lessons:  You may reschedule your lesson with a minimum of 24 hours notice. Any classes that are cancelled with less than 24 hours notice will not be rescheduled nor credited to your account. If requesting a time that is not your usual lesson time, please have several options in mind, as your first choice may not be available.

In addition, if you postpone a lesson for more than 30 days, you will not receive the 10% student discount upon renewal of your lessons. If you postpone a lesson for more than 90 days, your account will be deactivated and lose any remaining credit. However, during this 90-day period, you can transfer your credit to someone else (either a current student or a new student).

 

                                                                                                                                        IMPORTANT   LINKS 

 

All links are now located at the top of the page.  To access our main website (including a list of current small group lessons), please go to www.coleinstitute.com

You can access our student FAQs here.

 

  

ONLINE STUDENTS: CLASSROOM ACCESS

 

Access the online classroom at http://coleinstitute.e-lectazone.com and enter your user name and password.  You may upload files to your folder to share in the session, or email these documents to your teacher before the lesson begins.  Session recordings are normally deleted after two weeks and are not saved by your teacher.  Students are encouraged to download the recordings.

 

 TROUBLESHOOTING AND SUPPORT

First time online student users can find information here. 

TIPS:  

1. To eliminate echo, please use a headset.  Most echo in the session is caused by your microphone re-transmitting the sounds from your speaker.  USB headsets tend to work best.

2. Use the audio wizard and your computer's audio settings to comfortably adjust the volume of your microphone and speakers in the virtual classroom.

3. You may send images from your video camera in the live session, and view your teacher.  This can be helpful when the teacher is explaining a concept that requires a live visual (as in pronunciation).  If you get a "codec not installed" error, you may download it here for free: http://support.e-lecta.com/downloads/ThirdParty/wmp6cdcs.exe

4. If audio is severely delayed, cuts out often, or appears to be jittery, you can adjust the microphone buffer in "Audio Settings."  Additionally, make sure your proper Internet connection speed is selected under File >> Connection Speed.  Normal audio may be delayed in conversations up to two (2) seconds, so please pause briefly after making a question or comment in the class sessions.

5. The system is compatible with Windows, Mac OS, and Linux.

6. If for some reason you disconnect, or the program accidentally removes you from the classroom, simply rejoin the session from your user page.  Likewise, if the teacher is accidentally removed (because of a power surge, internet disconnection, etc.), please wait a few minutes while he or she rejoins. 

7. Skype is sometimes used as a backup or alternative service for our students who receive Tutoring.  No audio will be recorded in the eLecta session if you choose this option.  However, you may find programs online (such as Pamela or Tapur) that will record Skype audio on your own computer.  

Additional tips and information can be found at the eLecta support site.

 

Questions?  Email us: shannoncole@coleinstitute.com

Cole Institute of Language
P.O. Box 1613                          
Flowery Branch, GA 30542
United States of America
(678) 971-8089
shannoncole@coleinstitute.com